Terms & Conditions

1. Company Licensing & Scope of Services

Star Plus Travel & Tourism LLC is a registered, licensed entity authorized by the Government of Dubai Department of Economy and Tourism (DET) in the United Arab Emirates, and affiliated with Star Plus Travel (PVT) LTD accredited under the Sri Lanka Tourism Development Authority (SLTDA). By booking holiday packages, international airline tickets, visa concierge services, or transportation through Star Plus Travels, the client acknowledges and enters into an agreement governed by the terms specified herein.

2. Tour Package Quotations & Confirmations

All published or quoted prices are subject to inventory availability and airline fare fluctuations until full payment or the agreed initial deposit has been secured. Star Plus Travels guarantees that once an official booking confirmation voucher has been issued, no supplementary fuel surcharges or unexpected taxes will be added unless mandated by sudden government statutory decree.

3. Split Payments & Installments (Tabby & Tamara)

Customers utilizing split payment solutions (such as Tabby or Tamara) enter into an independent financing relationship with the respective payment provider. Approval of split installment eligibility is determined entirely by Tabby or Tamara algorithms based on UAE Emirates ID verification and credit scoring. Star Plus Travels does not charge any interest or financing fees for split installments. Any late penalty fees assessed for overdue payments are governed strictly by the provider's consumer terms.

4. Official Company Bank Accounts & Secure Payment Policy

All payments must be made strictly to our official company bank account. We will never ask you to transfer funds to a personal account.

5. Visa Applications & Immigration Disclaimers

Star Plus Travels provides visa application review, document compliance auditing, and authorized portal lodgment services. Crucial Notice: The final authority to grant, delay, or reject any tourist, transit, or entry visa rests exclusively with sovereign immigration bodies, including the UAE General Directorate of Residency and Foreigners Affairs (GDRFA), Federal Authority for Identity, Citizenship, Customs and Port Security (ICP), and relevant foreign embassies.

6. Cancellation, Amendments & Refunds

Cancellation requests must be submitted in writing to our official email address (info@starplustraveluae.com). Refund entitlements are determined according to the following schedule:

• 30+ Days Prior to Departure: 90% refund of land package costs (airline tickets subject to carrier tariff rules).
• 15 to 29 Days Prior to Departure: 70% refund of land package costs.
• 7 to 14 Days Prior to Departure: 50% refund of land package costs.
• Under 7 Days or No-Show: Non-refundable due to committed hotel and transportation locks.

7. Passport Validity, Health & Travel Insurance

It is the traveler's sole responsibility to ensure their passport possesses a minimum of six (6) months validity from the scheduled return date. Star Plus Travels strongly advises all travelers to hold comprehensive international travel medical and luggage insurance. For Schengen visas and select international destinations, proof of insurance meeting statutory minimum medical coverage (EUR 30,000) is mandatory.